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FAQs
What is the process for ordering custom-made shoes from Eviternity?
It starts with a one-on-one consultation where you'll choose the style, materials, and personalization options for your shoes. Once we finalize your design and measurements, our artisans begin crafting your shoes, keeping you updated at every stage
How long does it take to receive my custom shoes?
Typically, crafting takes 5-12 weeks, though timelines may vary for highly customized orders. If you have a specific deadline, let your design consultant know, and we'll do our best to accommodate. Delivery after dispatch is usually within 3-4 business days.
Can I personalize every aspect of my shoes?
Absolutely! From leather type and color to stitching, soles, and lining, every detail is up to you. You can even add initials or monograms for a truly unique touch.
Are there any charges for requesting a custom order, getting a quotation, or discussing the custom order?
No, consultations and quotations are free of charge. You only pay when you confirm and place your custom order.
Do you offer wide or narrow fits?
Yes! Our shoes are crafted based on your exact measurements, ensuring a perfect fit whether you need narrow or wide options.
Can I request a unique design that is not listed on your website?
Absolutely! If you have a unique idea in mind, share it with us, and we’ll explore all possibilities. Our skilled artisans love creating one-of-a-kind pieces.
What if my custom shoes don’t fit perfectly?
We work hard to ensure a flawless fit, but if adjustments are needed, we offer one free alteration to ensure your shoes are just right.
Can I return or exchange custom-made shoes?
As each pair is made specifically for you, returns and exchanges are not possible. However, if the fit or craftsmanship doesn’t meet your expectations, we’ll work with you to make the necessary adjustments.
What’s the difference between Made-to-Measure (MTM) and fully custom (bespoke) shoes?
- MTM Shoes: MTM or Made-To-Measure means when you choose one of our existing styles and we create it on your measurements. While you get a personalized fit, the overall design remains based on pre-existing styles.
- Fully Custom/Bespoke Shoes: We create a unique shoe design, cut, and fit based on your specific foot shape, offering complete freedom in design and a truly bespoke fit.
What shoe styles can I customize at Eviternity?
You can customize classic styles like Oxfords, Derbys, Monk Straps, Loafers, Boots, and Sneakers, each tailored in terms of leather, color, and detailing.
Do you make shoes for people with bunions, hammertoes, or other foot irregularities?
Yes, we specialize in accommodating a range of foot health needs by customizing shoe structure and materials to ensure comfort and support for foot conditions like bunions or hammertoes.
What types of materials can I choose for my custom shoes?
You have access to premium materials like calfskin, suede leathers, and more. Your design consultant will guide you through your options to select the ideal materials.
Can I request hand-painted details or unique artwork on my shoes?
Definitely! We can add hand-painted details or custom artwork to make your shoes stand out and reflect your personal style.
Are there specific types of soles available for custom shoes?
We offer a range of soles, including leather, rubber, hybrid soles, lug soles, StudGuard soles, and TerraGrip soles, so you can choose the best fit for both comfort and style.
Can I request a special finish and add design features like brogue detailing, cap toes, or custom engravings to my shoes?
Yes, we offer finishes like matte, distressed, burnished, and multiple other materials and finishes, along with design options such as brogue detailing, cap toes, perforations, and engravings. Our design consultant will guide you through customization.
How much do custom-made shoes cost?
Pricing varies based on the style, materials, and level of customization. Your design consultant will provide an accurate quote based on your preferences, offering options for various budgets.
Do I need to pay in full upfront for my custom order?
An advance payment is required, but we offer flexible payment options, including installment plans. Speak with your design consultant for tailored payment solutions.
Is there a charge for the consultation?
No! All consultations are completely free. Schedule a session at your convenience through our website, and we'll help you choose the perfect design and materials for your custom shoes.
Do you offer any discounts for bulk orders or repeat customers?
Yes, we offer discounts for bulk orders or returning customers. Contact us for more details, and we’ll provide you with the best offer for your needs.
Do you offer international shipping for custom-made shoes?
Yes! We offer free international shipping on custom-made shoes, ensuring our handcrafted designs are accessible worldwide at no additional cost.
Can I request a rush order for my custom shoes?
We can accommodate rush orders, though they may incur an additional fee. Reach out to our team with your specific timeline, and we’ll do our best to meet your needs.
Will I receive updates throughout the production process?
Yes, we keep you informed with updates at every stage of the production process, from design to fitting to final crafting. Feel free to contact us anytime for status updates or if you have any further questions.